Frequently Asked Questions

1. General

1.1 Returns

How do I return my purchase?
Please see our returns policy.

What if the item I bought is defective?
Revolution ensures that all products are of high quality when they are shipped to customers. Should it happen that your item is defective then please contact our friendly team on 021 447 6801 or email us at info@revolution.co.za. The time period for such a return is the same as any other return: 14 days after the item was received. A replacement item will be sent to you accordingly. Should it happen that we are out of stock, then you will be contacted by our team, and you will be provided with store credit or you can contact our team for assistance.

What is your delivery policy?
Please see our delivery policy.

1.2 Technical

Who do I contact when I need personal assistance with my order, or if I am experiencing issues placing an order?
You are welcome to contact our team using the form on the contact page. You can also email us at info@revolution.co.za or call us on 021 447 6801. Our team strives to give you the best experience possible, so contact us for anything you may need.

I want to place an order. How do I do this?
Just follow the order prompts.

Select your items and add them to your cart.
Once you have everything you want, click the ‘Checkout’ button.
Fill out the requested details and click the Checkout button.
You will then be taken to an order confirmation page which will give you your order number and send you a confirmation email.

I want to update the details of My Account. How would I go about doing this?
Click on the My Account tab on the top right hand side of the page. You will then be directed to your account details. Scroll down to find your account information. Click ‘edit’, then change your details as needed, followed by clicking on the ‘save’ button to ensure your details are changed.

How would I go about unsubscribing for the Revolution newsletter?
Revolution newsletter coming soon.

Do I need to enable cookies in my browser?
Cookies are the name of small amounts of data that is sent from a website to your browser. It is then stored on your computer’s hard drive. Your browser’s preferences usually have ‘cookies enabled’ (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

Cookies will need to be enabled on your browser to allow you to add products to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the ‘logout’ link in the top right hand corner of the page.

To find out more about how we use cookies, please see our Privacy Policy.

1.3 Brands & Stock
Where can I find the sizing chart?
All of our products are in UK and South African sizing. Please visit our Size Guide.

What do I do when the item I want is out of stock?
We make a point to maintain our stock levels to match those items that are most popular. Take note that items are available while stocks last. Should you have any further enquiries, feel free to contact our team; they will try to source the item for you from elsewhere.

Do you place items on back order?
We do not place items on back order.

Will I be allowed to place an item on hold?
Unfortunately this is not an available option.

How do I know if you carry a certain brand?
All you have to do is enter the name of the brand in the search toolbar. Search results will present you with the available items from that brand. If the brand you are looking for is not there, send us your brand suggestion to info@revolution.co.za and we will see what we can arrange.

I tried to place an order unsuccessfully and my desired item is now appearing out of stock.
Allow 10 minutes for this item to reappear in stock and then try again. Alternatively please contact our team.

When can I expect new products to be listed on your website?
Under ‘New’.

I want to provide feedback about a product. How do I do this?
We welcome any feedback our customers can give us. You can send your feedback to info@revolution.co.za.

Is there a way for me to view the product before I purchase it?
It is quite likely that our retail stores will stock what we have online. Please visit the Our Stores page to find a store near you.

1.4 Payment

How can I pay?
Revolution offers you the following payment methods:

Payment via credit card

Revolution accepts VISA and MasterCard, issued by a recognized South African Banking Institution, when it comes to paying with credit card. Your card information is safe and secure, and is encoded in our system by using 128-bit SSL technology. Therefore, rest assured that your card details will by no means be available or accessible to third parties. When you return a purchase, the specified amount will be credited back to your bank account. When choosing to pay with credit card, you will be redirected to our secure payment gateway to enter your credit card details.

EFT (Electronic Funds Transfer)

This payment method requires the customer to transfer money directly from his/her account into Revolution’s account, through computer-based systems. If you select EFT, you will be redirected to our secure payment gateway and asked to select your bank. The details for the EFT payment will then be displayed, along with instructions regarding references etc. All bank deposit EFT’s require proof of payment to be sent to info@revolution.co.za before your order will be processed. If payment does not reflect for an EFT transaction we may request proof of payment to be sent before your order is processed.

Why should I use the EFT option?
EFT is convenient in that it is not time consuming and it’s easy to use. Revolution also creates a safe and trustworthy banking environment for the benefit of the customers and the company.

How safe is it to use my credit card on your site?
At Revolution we make sure that credit card transactions take place in a safe environment.

What do I do when my credit card details are not accepted?
The first step is to check with your bank to rule out any problems that may be occurring on that side. If you still experience difficulties, please let us know.

How do I know if my order has gone through?
An email will be fired off to you to confirm we have your order. Once it is processed you will receive an invoice for the goods being delivered.

1.5 Pricing

Are your prices in South African Rand (ZAR)?
Yes, all pricing is in South African Rand

Do your prices include VAT?
Yes, all prices are inclusive of VAT.

Do you match prices if I see an item on sale elsewhere?
No, we do not match, but we do our best to ensure we have competitive prices.

1.7 Privacy & Security

How do I know if it’s safe to shop with Revolution?
We work hard to ensure that your details stay safe and secure. Your privacy is of the utmost importance to us. If you want to know more on how we ensure your privacy, please refer to our Privacy Policy.

Do you keep my credit card details?
You are safe, we do not store your credit card details.

Will my information be sold to third parties?
No. Your information will not be sold or passed on to any third parties. Revolution rightfully protects your information. Read more on how we protect your details by referring to the Privacy Policy.

1.8 About the Company

I want to learn more about Revolution.
Revolution was established in 1999 with an aim to provide skateboarders with unique and exclusive products from credible brands at affordable prices. Being skateboarder owned and operated, we pride ourselves on product knowledge and servicing the customer’s true needs, not just making a quick buck.

Over the years our focus has spread from core skate products to catering to the board sports lifestyle, encompassing music and art which are inseparable elements of the lifestyle that we love and live.

Geared towards catering to the individual, and stocking the widest range of unique and exclusive skateboard and lifestyle products in Africa, you can be sure to find what you are looking for from our experienced and passionate staff.

2. Delivery

How long does it take for delivery?
It depends on the postal service.

Do you have an express delivery option?
No, unfortunately not.

Can my parcel be delivered to an office address?
Absolutely, your parcel can be delivered to an office address. You must enter the address along with your full name upon checkout.

What is the postage & handling charge on orders?
All orders above R500 have free postage. The same goes for footwear. These conditions ONLY apply to orders from within South Africa. All other orders will be charged a flat postage fee of R50.

My items haven’t arrived yet. What can I do?
You are able to track the status of your order using the tracking company number sent to you. If you have any concerns, please do not hesitate to contact our team. Remember, you will receive an email from us to tell you that your order is on its way, and receive a phone number, which you can use to follow your order’s progress.

We shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

3. Order Status

What is the status of my order?
We will post your order to you at the soonest possible time after we see the money for the order reflected in our bank account.