Shipping and Handling
Customers are accountable for return shipping charges. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive at our depot.
Conditions of returns
Please ensure all items returned are unused with all tags still attached. Any items returned in a non-sellable condition will not be accepted.
All clothing must be unworn, smoke/hair free and unwashed.
Shoes cannot have been worn outside, we suggest trying them on inside before accepting the goods. They must be returned in their original box and packaged suitably for transit, making certain that no postage label, returns forms or sellotape are attached directly to the shoe box.
Once any skateboard hardware has been assembled or grip tape has been applied to a deck, it cannot be returned for an exchange or refund. All decks must be un-skated and returned in a re-sellable condition.
If you believe your product is defective due to a manufacturing fault, please send it back along with the returns form explaining the defect. We will assess the product and then contact you; we may from time to time send the faulty item on to the supplier for a second opinion. Please inform us of the defect immediately and do not continue to use the item as this may affect the result of our assessment. If we deem your product faulty, we will do a swap for you.
Any skateboard decks returned are dealt with by the manufacturer and are subject to the manufacturer’s discretion. We do not replace broken decks or decks with pressure cracks. Most board snaps and cracks occur when one or both feet are positioned in the wrong spot when landing tricks and grabs. Unfortunately, if this happens Revolution will not be able to replace your board.
Can I return a telephone or Web order at a Revolution store?
Yes, you can return non-faulty goods to any of our shops but only for an swap. You will need to take your Invoice/Receipt with you as proof of purchase. Unfortunately, shops will not be able to offer refunds on goods purchased through either the Internet or over the phone.
Items returned from outside of South Africa
Returns for swapping can only be sent inside South Africa. Outside of this zone will be charged postage following our delivery prices to the applicable country.
Cancelling an order
for full details on how to cancel an order following the distance selling regulations please see our Terms and Conditions.
Our returns policy will not affect the consumer’s statutory right to cancel or any other statutory rights.